This new version presents improvements that will make retailers adapt to market innovations and changes produced regarding the new customer journey and that will let retailers provide a better customer experience.
Our multichannel capabilities provide customers greater flexibility for orders management, product visibility and the control of the stock more agile than ever.
- Click & Collect. Strength your sales channels with this service, where customers purchase online and pick up their order at the physical store or any other pick up point.
- From Ship Store. The product availability at the store is no longer a problem. With this new service customers can buy at the physical store having access from the POS to the eCommerce embedded at the point of sale.
With this new functionality, the client receives in its Smartphone a digital ticket through the QR code incorporated in the printed ticket, offering the retailer a great opportunity to retain and generate traffic to other sales channels like the eCommerce or social media platforms.
Comerzzia Digital Ticket allows customers to share their shopping experience and reviews through social networks, receive personalized offers and even assess the quality of service, becoming a more personalized support and customer retention channel for retailers. +Info
Traditional loyalty programs are becoming at the eyes of the customers a commodity, causing the lack of differentiation on retailers' engagement programs. Comerzzia Involve CRM will replace ordinary loyalty programs, becoming the differentiator and disruptive element in retail business strategies, providing the retailer the capability to know in real time what their customers say and what their needs are, allowing them to customize promotions and merge their sales channels.
Our social media active listening platform track every comment and review on Social Media Networks, websites, blogs, or other online platforms, analyzing and identifying those most influential users, our clients profile, key topics and trends¿ providing periodic summaries. Access to our Retail Observatory and find out for yourself. +Info
The system can generate Comerzzia promotions and personalized promotional campaigns, discounts, sweepstakes, coupons and giftcards. It also offers direct customer promotions based on the items purchased and the channel you made the purchase.
Relationship marketing elements such as up-selling and cross-selling suggestions play an important role in the average ticket by providing an immediate promotion, strengthening the link between brand and customer, providing greater loyalty rate at the same time we increase our sales.