Knowing how to use comerzzia properly is essential to unlock the full potential of the platform. That is why comerzzia offers a dedicated training plan for its clients, designed to help users who will work directly with the product understand its functionalities and capabilities, including teams such as Marketing, Sales and other key business areas.
Users who complete the training will receive the corresponding certification and gain an advanced functional understanding of the product, as well as a solid overview of comerzzia’s basic architecture and configuration.
This initial training programme has an approximate minimum duration of 10 hours and includes the following areas, which can always be adapted or expanded according to each client’s needs:
General overview, interface description, permissions and access settings, sales configuration and head office operations.
Especially aimed at teams requiring a general understanding of POS/FastPOS. It includes an overview of the physical store environment, POS access, store processes, sales and payments, consultation of related documents, home delivery and gift card management. Within FastPOS, it covers gesture-based interaction, product search, sales and payment processes, and suspended receipts. Within Store Backoffice, it includes item search, item changes and price updates.
Designed for users responsible for managing sales promotions available in the Backoffice module. It includes promotion setup, different promotion types such as coupon-based or Loyalty-linked promotions, and a range of practical use cases.
Designed for users who will work with comerzzia’s loyalty programme. It covers module configuration, customer enrolment and customer groups, card management, points redemption, campaign and action management from Marketing, and a brief overview of the Loyalty App.
Online Store Administrator
This training is intended for users responsible for managing logistics processes, sales, inventories, stock adjustments, transfers and more. It covers operations from the perspective of the store, warehouse and head office, together with practical cases.
OMS+: especially aimed at users who will manage order services and fulfilment through comerzzia’s OMS+ module, covering configuration, service and order management, invoicing and practical examples.
This training is intended for users who need advanced knowledge of online store design administration in order to customise both design and associated content. It includes menu configuration, customisation of portlets and theme design, as well as product configuration and the omnichannel services available.
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